Refund Policy

Thank you for using our global online pharmacy consultation services and medical-related digital products. Please read this Refund Policy carefully before making a purchase. This policy is designed to ensure transparency and protect both users and our platform.

1. Scope of Application

This Refund Policy applies to the following products and services:

Global online pharmacy consultation services
Medical and pharmaceutical digital products (e-books, PDF reports, courses, templates, downloadable materials, etc.)

2. Refund Policy for Online Pharmacy Consultation Services

(1) Consultations Not Yet Started

If the consultation has not yet begun, you may request a full refund within 24 hours of payment.

(2) Scheduled but Not Yet Conducted

Cancellation more than 12 hours before the scheduled session: Full refund
Cancellation within 12 hours before the session: 50% refund
No-show without prior cancellation: No refund

(3) Consultations Already Provided

Online pharmacy consultation is considered a professional service that begins immediately once the session starts.
Therefore, no refund will be issued after the service has begun or been completed.

However, we offer rebooking or partial compensation in the following situations:

Technical issues prevent the consultation from functioning properly
The session is interrupted for more than 50% of the scheduled time
The service was not provided due to our error

3. Refund Policy for Digital Products

(1) Accessed or Downloaded Digital Content

Once a digital product has been accessed, viewed, or downloaded, it is considered delivered and is non-refundable.
This follows standard global digital goods regulations (EU, US, etc.).

(2) Digital Content Not Accessed

If the digital content has not been downloaded or accessed, you may request a full refund within 48 hours of purchase.

4. Refund Process

To request a refund, please contact customer support and provide:

Order number
Email used for purchase
Reason for refund
Screenshots (if applicable)

Refunds will be processed within 5 business days and returned to the original payment method.

5. Special Cases

We may offer full refunds in special situations such as:

Duplicate payment
Technical errors preventing access
Wrong product delivery due to our mistake

6. Updates to This Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on the website and take effect immediately.